Poor management, untrained staff, horrible HR dealings. - Brand Ambassador DECIEM Employee Review

1.0
Feb 12, 2018
Recommend
CEO approval
Business outlook

Pros

Discount on products (70 percent) and decent pay for a retail. Honestly do not have any other pros I could give to them.

Cons

Where to begin... -no training for in store positions. We were told to go and study the products in our own time. A lot of the products are very potent and need more training to be able to advise customers correctly. I have worked in other beauty retail and was given in house training before ever speaking to a customer. -they will literally hire anyone. One person was hired just because it would look good in the shop not because of that persons skills or knowledge -management is TERRIBLE. People were promoted based on personal favourites not on their skills in management. Also if you have any problems with them don’t you dare bring it up to them, this does not go down well. -disregard for mental health. -bad shop conditions for staff, no safety regs -they would record the shop floor (both visuals and sound) to check up on us without our consent -extremely aggressive and erratic emails, we were literally told NO LAUGHING ON SHOP FLOOR This is truly a terrible place to work and being dismissed was the best thing that could have happened Also if you do choose to work here (why) check your contract as it is all relative to Canadian law and not to your own country’s regulations.

Explore other reviews about DECIEM

5.0
Apr 16, 2026
Recommend
CEO approval
Business outlook

Pros

A company truly committed to and lives by its values its the first time I had seen that in retail . The company also stays on top of training in a structured and timely manner so you're always up to date and are given the proper information. Good pay as well, amazing discount this job is very interesting if you are passionate about cosmetics.

Cons

For me it was not having flexible hours

avatar
DECIEM Response
2mo
Thank you for taking the time to share your feedback and your experience with us. We deeply appreciate your feedback.
4.0
Dec 1, 2025
Recommend
CEO approval
Business outlook

Pros

Overall a good company in the retail skincare space. Well organized corporate. Canadian own company. Honestly in these jobs what really makes or breaks it is your coworkers and manager. Good regional manager in the US. Great skincare for a good price and I stand by that even though I no longer work there.

Cons

It's retail, never enough money. No real growth if you're located in US

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DECIEM Response
5mo
Thank you for sharing your feedback as it helps us identify our opportunities and allows us to implement positive changes moving forward. We are always looking for ways to improve and to make DECIEM an amazing home for our entire team as we continue to grow.
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