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DCN Diagnostics

Is this your company?

They only care about making money, not employee wellbeing - Research Associate DCN Diagnostics Employee Review

1.0
Dec 28, 2021
Recommend
CEO approval
Business outlook

Pros

• A lot of great coworkers to work with. They are knowledgeable, kind, and a pleasure to see every day. However, a lot of them have left due to the poor treatment of employees at DCN • Will be treated well if you are the right person and in “good graces” with management • Decent pay, but again, only if management likes you

Cons

• There is no psychological safety. If you question management or speak up about issues, you are put into the category of a troublemaker, and nothing will be done to remedy the problem that was brought up. You’ll also have a target on your back moving forward • If you choose to leave, they will either ignore, bully, or try to bribe you • Do not respect or value women: o If women speak up about issues, they get labeled as “difficult”, “insubordinate”, or “troublemakers” o Women are talked over in meetings, interrupted when they speak, and have their ideas ignored (until men in management decide it’s a good idea and act as though it had never been brought up before) o Make the argument that women are valued and in positions of power (on the R&D side) because most of the senior scientists are women, but 2 of them were the first employees at the company. Also argue that one of the program managers is a woman, but she was also another one of the first employees o Upper management continues to decrease maternity benefits, but argues that employees are lucky to get any benefits at all, since it is not required of the company • Pressured to cut corners in a way that is uncomfortable as an employee. Will repeat testing/production to try to get the results they want. Will do anything to make manufacturing builds work and get passing results. Poor communication with clients with a lot of ambiguity when things are not going as planned • Incredibly difficult to get promoted or a raise. Management is awful at providing constructive feedback and gives vague directions for improvement – say that you are doing well and “just need more time” and “continue to work on projects” • Claims their turnover is much lower than what it is (and factored in the acquisition of another company for the calculation) • Don’t focus on incentives to stay/don’t care about retaining people because they believe people will leave, realize they had it better at DCN, and then come back (have heard program managers, the president, and HR all say something to this effect at different times) • Documentation practices are not the best so things can easily slip through the cracks. Quality is inconsistent and unhelpful in the lab, especially during manufacturing • They don’t want to take the time to train because it comes out of their budget, so they quickly place people on projects so they can start billing clients (including training time). All they care about is making money • There is no sick pay and different positions accrue PTO at different rates *Management will likely continue to post positive reviews to try to do damage control over all of the negative ones they have been receiving recently*

avatar
DCN Diagnostics Response
4y
Thank you for writing this review and bringing this to my attention. There are some deeply concerning issues mentioned here, primarily in our leadership's treatment of women and the perception of our maternity benefits. It's the leadership team's job to create a framework in which every team member is safe and respected, no matter their race, ethnicity or nationality, gender or gender identity, disability, marital status, sexual orientation, or military status. This is an issue I take very seriously. . Please be assured that we will look into this. You mentioned the bullying and bribing of team members who choose to leave the company. This is, of course, also unacceptable. I would love for all DCN employees to be fulfilled, lifelong team members. But I understand that's not realistic, employees leave the company any number of reasons. As team members move on, I expect the DCN team to encourage them professionally and personally. We will look into these assertions. I also wanted to touch on a few of the suggestions you mentioned above. We are already working on many of them. For instance, we are working with our leadership team to develop more robust communication skills company-wide. One of our goals is to strengthen our manager development program and equip our managers with the tools they need for more-consistent styles of communication—and this includes employee feedback. Another issue you mention is turnover. Leaving a job or a career is a personal choice and we take those reasons seriously and discuss them during employee exit interviews. We also try our best to evolve our processes and practices and continually increase employee satisfaction and retention. Your concerns about cutting corners and keeping communication with clients vague surprised me. I'm confident in our dedicated team of scientists and staff members to ensure quality. Our clients consistently report they are exceptionally happy with DCN’s transparency and communication. I take pride in ensuring that we are transparent with our clients, and we keep them up to date on our progress every step of the way. Thank you for bringing these important issues to my attention. I will use your feedback to evaluate our processes as we move forward. Charlie

Explore other reviews about DCN Diagnostics

5.0
Dec 15, 2021
Recommend
CEO approval
Business outlook

Pros

DCN is developing quickly with new branches of services which is exciting. Still the industry leader in POC diagnostics. My colleagues are the best in their field.

Cons

Some growing pains, but that's expected with this type of expansion. Could use more communication from top managers.

avatar
DCN Diagnostics Response
4y
Thank you for taking the time to leave this review of DCN. Like you, I'm proud of our team, and I believe that we employ some of the best in the field. You and your colleagues are a key part of ensuring that DCN remains a leader in POC diagnostics. For that, I'm grateful. I'm also glad that you acknowledged not only DCN Dx's recent growth, but that we've struggled to find our footing in certain areas. In 2022, we are working with our leadership team to develop more robust communication skills company-wide. As I'm sure you're aware, it's one of the biggest challenges any company faces when scaling up. I'm pleased with the plan we've developed, and I'm excited to see the positive changes it brings. We are implementing ways to listen better, increase transparency, and create a work environment that you can be proud of and recommend.
3.0
Mar 30, 2026
Recommend
CEO approval
Business outlook

Pros

Low stress, big break room and solid sized company with no office politics.

Cons

Pay was not the best

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