Toxic Culture, Burnout, and Lack of Transparency - Anonymous employee Customers Bank Employee Review

Fast paced and entrepreneurial environment. Lots of opportunity to be creative and build something that you can own. I've been here a few years now and it's been exciting to be part of the growth. Management is generally supportive and are hyper-focuses on a customer experience.

The pace can be demanding, especially during periods of growth or organizational change. Change management can sometimes be an afterthought and impact team workload when new bankers are brought on. Expectations are high... need to be agile and driven to survive here. Deferred equity on bonus is too high.

Pay & benefits aren't bad Some very good people to work with

Management may be forward focused, but they are moving too fast without concern for or anticipation of consequences. Childish and unrealistic "I want it, I want it right now" mentality. Toxic culture, heavy workload and, long hours, yet management is always complaining. New processes without training, lack of communication between departments and what there is - it's mostly negative. I hear complaints from all areas related to the company and management. Frequent layoffs, reduced work force to cut costs and inflate the bottom line. Board members and earnings are the only concern. Many mistakes from previous bank failures are happening here - many of those employees have been hired and have the same expectations of how a bank should run as they did with their previous bank, which again, failed.