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Customer Perceptions

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Interesting assignments, friendly staff contacts, mixed rewards .... - Anonymous employee Customer Perceptions Employee Review

4.0
Nov 30, 2020
Anonymous freelancer
Recommend
CEO approval
Business outlook

Pros

Very friendly staff contacts, good support and preparation materials and a broad range of assignments

Cons

Often the rewards are fair however sometimes they do not do justice to the depth or quality of reports submitted ...

Customer Perceptions Response
5y
Thank you for your comments. We really appreciate the feedback. It's so nice to read the Pro's as the relationship between field researchers and CPL staff is paramount to the success of each programme. If there are specific jobs you feel that the rewards do not justify the job, please do mention this to us directly, as we are always eager to improve and would take all valuable feedback on board.

Explore other reviews about Customer Perceptions

5.0
Jan 8, 2025
Recommend
CEO approval
Business outlook

Pros

Offers lots of jobs for regular trusted shoppers

Cons

You need to travel a lot and the reports are sometimes quite long.

1.0
Mar 28, 2018
Recommend
CEO approval
Business outlook

Pros

Hmm... let me see... pros you ask... nothing springs to mind...

Cons

Everything about this company. Mystery shoppers are the worst paid and worst treated people with this lot. Completely crazy assignment allocation that will take you miles out of your way. The instructions are vague and the office staff will not pay you if you misinterpret their instructions - which they change the parameters of and then don't pay you. The office staff are also hard to contact and are generally uncooperative. I have done less than ten mystery shops now and I won't be paid for at least 3 of them, due to unclear instructions and nit picking office staff. I have also had to travel nearly 120 miles and spent over £20 of my own money. This is not going to be worth your while - avoid this costly mistake and seek employment elsewhere.

1
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