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      Customer Experience Group

      Engaged employer

      Customer Experience Group reviews

      Management has a lot to learn - Anonymous employee Customer Experience Group Employee Review

      1.0
      Jun 17, 2019
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Compensation is pretty good. HR is approachable and supportive.

      Cons

      It is hard to believe CXG is a MNC, their culture and policies are not matured enough for a MNC. They don’t have any quality that makes one work for them sincerely. Though they claim human experience is their key value, I don’t see anywhere they are giving importance to human experience/employee experience. A few of weird rules they have are listed below 1. Office timing is 9-6. But you are not supposed to leave at 6, since the CEO doesn’t like it!! 2. Even if you have to leave a bit early due to some emergency (once in a blue moon) it is counted as a leave. (Inspite of all the extra time you have spent after 6) 3. They don’t share company policies with employees initially. So you get a shock every time you ask for something.

      avatar
      Customer Experience Group Response
      7y
      Thank you for sharing your feedback. Happy to hear that you had a positive experience with the HR team - we do put human experience first and thus invest significantly in this area. Indeed, our compensation is aligned with and often above market benchmarks. We do have standard office hours globally, however the focus is on delivery, rather than on time. We are proud to have passionate, talented team members in our 14 locations globally. When you are passionate about what you do, you don’t count the hours – it’s a shame this wasn’t the fact in your case.

      Explore other reviews about Customer Experience Group

      3.0
      Mar 8, 2020
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Overall there are opportunities for the right people. If you work hard and are prepared to sacrifice a lot, you can move up. All roles involve a lot of responsibility and it’s a great learning curve. People are great generally, you’ll make friends for life.

      Cons

      The “cheap” mentality is everywhere and is a factor you cannot easily ignore. Yes the start up mentality is great to a certain extent, but when you grow to become a multinational company serving luxury clients, this needs to change. People should not suffer as a result, first and foremost. The HQ is in a grade “Z” building, with cockroaches, malfunctioning elevators, no parking and blue collar workers. You wouldn’t bring your clients here. Medical insurance is miserable, no better than the lowest paid worker on a construction site. There is serious interference with office operations and on office spending to an unreasonable degree from people who should not have any influence on this.

      5
      1.0
      May 13, 2020
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      - Diversified culture (amazing colleagues but this may not apply to those with higher rank)

      Cons

      - No interest on employee's development. Lack of professional development, the company does not acknowledge and encourage strength of the members, does not recognize different skills of the employees, does not recommend opportunities and not open for employees’ suggestions. - No fair treatment, company politics are seen especially with the treatment of the boss to his team members. Some has favourable relationship, while many others are not treated the same. This treatment damages team’s morale and destroys team spirit and undermines engagement. - Management does not protect a caring culture. Treats employees like they're interchangeable. Does not have a healthy interest for employees' lives. - Badly managed. Data and processes are not organized hence still with backlog issues - With high turnover of its employees - No measures of employee's welfare - Values not put into action - Absence of trust and empowerment - Not an open culture, no reason to stay for long term

      10
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