Good company for starting out, but move out soon; CEO and top management are not good leaders - Engineer Customer Care Employee Review

1.0
Aug 18, 2014
Recommend
CEO approval
Business outlook

Pros

- Technical employees get to work on cutting edge technologies and move to impactful projects pretty fast - Employees are helpful to each other and there is a good sense of camaraderie

Cons

- They are very fickle and will move you around to different projects every couple of months if it suits them - Really low compensation. Way below market value. - No work life balance. if there is work to be completed, then you have to put in extra hours to meet the deadline without compensation - Policies are decided on the spot and employees are subjected to different policies depending on how good of a kinship an employee has with the manager and what the top management feels like doing at that moment - No growth and hierarchy, you will end up with the same position even if you work here for more than 5 years - Benefits are not good and not up to the mark - no 401K, stock options, profit sharing etc. - Unstable company. Fires and lays off people at will when there is not enough work. A lot of this issue stems from there being a single client for the company since ages - Top management is not making an effort to get more clients. They are satisfied with the one client that they have. They are putting all their eggs in one basket. - CEO is greedy and won't increase compensation for employees irrespective of how well the company is doing - Promotion within the company is highly influenced by favoritism and company politics. Employees who are better suited for the role are ignored and thus good employees end up leaving.

Explore other reviews about Customer Care

5.0
Jan 30, 2018
Recommend
CEO approval
Business outlook

Pros

As an executive representative of a customer care based company, you must build a team leader spirit in your team of workers to make sure that work is carried out efficiently.

Cons

Make sure that your team does not involve laziness or short cuts towards work

2.0
May 10, 2014
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- Great place to start your career as you will get chance to learn so many new technologies within a very short time - Great work life balance and culture

Cons

- Faulty leadership or no leadership at all - No growth and hierarchy, you will end up with the same position even if you work here for more than 5 years - Benefits are not good and not up to the market, no 401K, stock options, profit share - Unstable and totally depends on a single customer where the customer themselves are struggling

2
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