Pros
Decent rewards package. However, if you’re looking for a job where you’re treated like an actual human being instead of an emotionless robot then please don’t fall for it. Listen to the 1* reviews on here.
Cons
In my opinion and from my own experience, this place is truly toxic. It started off great and but with the introduction of a couple of individuals it became completely about profit at the price of great customer service with ridiculous KPI’s being set for the service team that made no sense whatsoever other than for new management to try and justify their high wages, this is just my opinion of course. 😇 I believe management don’t know or understand their role or the role of the service staff. Those with mental health issues are treated lesser than at best or ridiculed in front of other members of staff at worse. My experience has been horrible, distressing and a complete waste of time. If you like call centres where numbers mean more than high quality customer care and your mental health takes a ride down the toilet due to the role changing then changing back, stupid KPIs pulled out of thin air, colleagues being sacked or suspended, deleted off systems with 0 fair warning and no goodbye then please be my guest and apply to join this circus.
