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CubeSmart Self Storage

Engaged employer

Going Downhill Fast! - General Manager CubeSmart Self Storage Employee Review

2.0
Feb 27, 2016
Recommend
CEO approval
Business outlook

Pros

There is a degree of freedom, as you will work alone quite a bit, which is nice. If you are running a successful store, your district manager will trust you to make most of the decisions regarding your store, provided they don't cost too much money. Customers are great! I love my customers!

Cons

There are so many downsides to this company right now. I am absolutely sure that they do not care about the people on the ground at all. We are scolded for minor cosmetic issues on the rare occasion that someone from corporate shows up. There is no recognition for the money we bring in or good work we do. We have a bonus structure created solely to keep us from making 'too much' money. My store bonus has gone from around 300 a month to around 100, or less, despite the fact that we increase occupancy in our store nearly monthly, and that's a situation that's not going to change anytime soon due to the overinflated monthly budget goal we are required to reach to get the bare minimum. The maintenance!! It's a huge con. A maintenance staff member hired to float between properties would be an easy fix to this, but I don't see that happening. I'll add one more con for anyone in corporate that may be reading this..rate increases this year were much too high. We have to justify these 10, 20, and 30 per cube increases to our customers, many of whom have 2 or 3 cubes, and telling them that we have to 'look out for our shareholders', as suggested, just doesn't cut it.

Explore other reviews about CubeSmart Self Storage

5.0
Apr 27, 2026
Recommend
CEO approval
Business outlook

Pros

No micro managing Always potential of bonus based off competition Additional pay $.70/mile when traveling away from home store

Cons

Travel distance between scheduled stores may be far (1 day, Voorhees, 2 days Williamstown, 2 days Rio Grande) Constant Rental Increases (upset customers) You get Sundays off and a random day during week (you won’t get Monday or Saturday) Very short leash

1.0
Apr 28, 2026
Recommend
CEO approval
Business outlook

Pros

Paid Vacation Time. Paid Sick Time.

Cons

Everything else about the job from the location to the people was just awful. I was even assaulted at work by a drunk belligerent customer and was fired for defending myself. This company is a joke who constantly asks for more from their employees and offer nothing. 3% yearly raise maximum while prices for everything increase from 6%-9% on a yearly basis. This is not a career path, this is just another stepping stone you should step off as soon as you can find something better. If there is zero loyalty to your employees why should they have any loyalty for their employers?

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