1.0
Feb 28, 2024
Former employee, less than 1 year
Recommend
CEO approval
Business outlook
Pros
Remote working so was able to work from home
Cons
Managers accuse staff of things they didn't do. Managers lied about Flexi hours.
Explore other reviews about Cruise118.com
5.0
Apr 30, 2026
Current employee, more than 3 years
Southampton, England
Recommend
CEO approval
Business outlook
Pros
Really enjoy working here, supportive environment and good team work. Management take onboard feedback and have made changes like reducing volume of weekend shifts.
Cons
Only provide SSP, would be nice to not have to work any weekends but unlikely to find that in any contact centre environment
1.0
Dec 3, 2025
Current contractor, less than 1 year
Blackpool, England
Recommend
CEO approval
Business outlook
Pros
Absolutely None. Please Avoid this company.
Cons
The staff turn around at 118 is so bad the need to micromanage is the only way this company can operate. A revolving door of robots leaving after months of bring treated like a child. Toilet breaks are even logged. All calls are listened to and no decision is your own. Taking 40-50 calls a day 5 days a week with no time to take a breath. The day off on your birthday would be a nice touch but you have to have worked a full year before they give it to you. So if you join just after your birthday you wait nearly years for it lol.