In a serious cultural decline - Anonymous employee Crown Castle Employee Review

1.0
Nov 16, 2019
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Benefits, legacy coworkers and managers from before the Fiber division was created.

Cons

Most recently acquired managers are rude, arrogant. bullying types who would not know a B3 value if it bit them on the nose. Generally speaking, they do not treat other employees, vendors, or customers with respect and do not value anyone's opinions but their own. Highly unprofessional conduct that would never have been considered acceptable a few years ago. Men receive higher pay for equal work and are valued far more overall. Ageism and favoritism throughout, though there do seem to be efforts made to create cultural diversity. Business Support is widely perceived as utterly useless overall, however. Hierarchy office model is a barrier to the transparency, collaboration, and innovation executives claim to want. Employees want more flexibility to work from home, but the model is not embraced even though it would likely increase productivity by reducing the stress caused by the current cultural distractions, as well as reduce company expenditures on office space like the new HQ that is planned.

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Crown Castle Response
6y
Thank you for sharing your views on working at Crown. We believe in creating a safe and inclusive work environment, where people can grow and succeed together. If you have concerns, I'd ask that you raise them with a senior leader. Alternatively, you can always use our AlertLine, anonymously if you prefer. Details of this can be found on the right-hand side of our intranet home page.

Explore other reviews about Crown Castle

5.0
May 23, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great place to work. Although there has been a lot of change over the past few years, I feel the company is back on track. Culture has been dramatically improved.

Cons

Not much at this time. Still lots of change ahead though as the company transforms into a tower focused company.

1.0
May 11, 2026
Recommend
CEO approval
Business outlook

Pros

Depending on who is running your team (I’ve had 3 different team leads in the 3 years that I’ve been a full time employee,) some have provided great mentoring, and have taught me a lot.

Cons

Job security is extremely unstable, and employees often feel like they are one decision away from becoming part of another layoff statistic. In my experience, women were not always treated equitably compared to their male counterparts, depending heavily on the leadership structure within the department. The company also showed limited willingness to accommodate health conditions, often searching for loopholes to minimize support, assistance, or benefits during times when employees and their families needed them most. Leadership roles often felt transactional and tied directly to the company’s immediate operational goals. For example, when a department needed growth, leadership would bring in individuals with strong industry relationships, connections, and expertise to help expand profitability and establish the department. However, once those goals were achieved and the leader’s network or strategic value had been fully utilized, the company would frequently move on from them—either through reassignment or termination—in favor of the next person who fit the company’s evolving objectives. Overall, the culture created an environment where many employees felt expendable rather than valued long-term.

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