Ok but stressful - Retention Specialist Cox Communications Employee Review

3.0
Aug 22, 2025
Recommend
CEO approval
Business outlook

Pros

Good benefits and good culture

Cons

The customers are awful and mean

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Cox Communications Response
9mo
We appreciate your feedback! It's great to hear that you, like many of our employees, appreciate the benefits and workplace culture you experience here. We also recognize that working in a customer-facing role can be uniquely challenging. First, we want to thank you for navigating customer conversations with patience and expertise. Secondly, we encourage you take advantage of some of the resources we offer to help employees feel supported in stressful times. Having an open and honest conversation with your manager and/or mentor about how you're feeling is a great place to start; you can also explore the benefits that we offer to support work-life balance, time-off and mental health. Thank you for all you do!

Explore other reviews about Cox Communications

5.0
Mar 23, 2026
Recommend
CEO approval
Business outlook

Pros

Flexibility, Work life balance and benefits

Cons

Stability can sometimes be an issue with constant changes

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Cox Communications Response
2mo
Hi, thank you for sharing a review! We're glad to know that you enjoy the flexibility, work-life balance and employee benefits that a career at Cox offers, and that you would recommend Cox as an employer. Cox's footprint and cross-industry impact do frequently necessitate agility with change, but we strive to offer a workplace experience that has the stability of a large company with the friendly community and innovation culture of a startup. And while our impact continues to grow, our values and mission remain the same: across our family of businesses, we're building a better future. We hope you feel that to be the case.
4.0
Jun 20, 2026
Recommend
CEO approval
Business outlook

Pros

Learned alot with 20+ years with the company, fun place to work, meet great people, Awesome pay.

Cons

Management will throw you under the bus to save themselves, will not stick up for employees, supervisor yelling at team meetings, slamming things around and acting childish. Best micromanager out there.

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