Use to enjoy coming to work - Retention Specialist Cox Communications Employee Review

4.0
Feb 10, 2016
Recommend
CEO approval
Business outlook

Pros

Great benefits, great pay! Opportunity to go on company paid vacations by winning contests for being one of the best in your department for the year. If you work hard you will get to play hard!

Cons

Starting to lose that "family away from home" feel. Turn over is becoming quite high in the call center. Use to be a lot of long term employees here who were great at their jobs. Most left due to some unfair decisions, found another job that showed them more appreciation, or due to a supervisor not liking them and found any small thing they may have done, turned it into something big, just to let them go.

Explore other reviews about Cox Communications

5.0
Mar 2, 2026
Recommend
CEO approval
Business outlook

Pros

I had a great experience and benefitted from great leadership, progressive growth opportunities, and exceptional colleagues. The company cares about its employees, and offers exceptional benefits.

Cons

The recent news of the merger (ok, let's be honest...acquisition) by Charter has many people worried about the future and preparing for the worst. There will undoubtedly be cultural changes and I know many people will be frustrated by the new norm.

3.0
Jun 6, 2026
Recommend
CEO approval
Business outlook

Pros

Good benefits, sometimes free food, equipment provided

Cons

Intense micromanaging, every second has to be logged. Everything is an upsell even when callers are asking for help. Agents will add things to accounts without customer knowledge just to make numbers. Unethical practices by agents especially overseas agents.

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