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      Cox Communications

      Part of Cox Enterprises

      Engaged employer

      Cox Communications reviews

      WFH Experience - Residential Technical Support Agent Cox Communications Employee Review

      4.0
      Dec 6, 2024
      Residential technical support agent
      Recommend
      CEO approval
      Business outlook

      Pros

      Good pay, great benefits and perks, employees discounts, etc. No capped commission. Family centric company, and even remotely, there were lots of groups to join do do virtual trainings/meetings.

      Cons

      Internal systems were something out of windows 98. There were so many steps to complete the smallest tasks that it made the job more difficult. Even in tech support, sales were factored into your metrics.

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      5.0
      Mar 2, 2026
      Vice president
      Recommend
      CEO approval
      Business outlook

      Pros

      I had a great experience and benefitted from great leadership, progressive growth opportunities, and exceptional colleagues. The company cares about its employees, and offers exceptional benefits.

      Cons

      The recent news of the merger (ok, let's be honest...acquisition) by Charter has many people worried about the future and preparing for the worst. There will undoubtedly be cultural changes and I know many people will be frustrated by the new norm.

      2.0
      May 31, 2026
      Senior data analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      Great work/life balance, culture and benefits. Work from home. Unlimited PTO.

      Cons

      Merging with Charter this year. If I still have a job after the merger, I'll be losing unlimited PTO, WFH, culture and who knows about work/life balance. Some may be asked to move to CT. At the end of 2024 the company offered a generous VSP. Knowing the upcoming severance packages we may be offered by Charter, some of us feel betrayed.

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