We are the most trusted provider in America!! - Technical Support Representative Cox Communications Employee Review

5.0
Sep 19, 2008
Recommend
CEO approval
Business outlook

Pros

It is a fun job to have because Cox believes in rewarding its employees when they pull to the task and get the job done. There are great people who are in leadership and who work side by side with you.The pay and the benefits are really good. Cox also believes in giving back to the community.

Cons

The job can sometimes get really stressful because if a customer can't get the results they are looking for, they blow off all of their frustrations out on you. It feels like you have to cover for previous mistakes that other personnel has made or contractor sites have made to protect the image of the company.

Explore other reviews about Cox Communications

5.0
Mar 23, 2026
Recommend
CEO approval
Business outlook

Pros

Flexibility, Work life balance and benefits

Cons

Stability can sometimes be an issue with constant changes

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Cox Communications Response
2mo
Hi, thank you for sharing a review! We're glad to know that you enjoy the flexibility, work-life balance and employee benefits that a career at Cox offers, and that you would recommend Cox as an employer. Cox's footprint and cross-industry impact do frequently necessitate agility with change, but we strive to offer a workplace experience that has the stability of a large company with the friendly community and innovation culture of a startup. And while our impact continues to grow, our values and mission remain the same: across our family of businesses, we're building a better future. We hope you feel that to be the case.
2.0
May 31, 2026
Recommend
CEO approval
Business outlook

Pros

Great work/life balance, culture and benefits. Work from home. Unlimited PTO.

Cons

Merging with Charter this year. If I still have a job after the merger, I'll be losing unlimited PTO, WFH, culture and who knows about work/life balance. Some may be asked to move to CT. At the end of 2024 the company offered a generous VSP. Knowing the upcoming severance packages we may be offered by Charter, some of us feel betrayed.

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