Smoke in Mirrors - Retention Representative Cox Communications Employee Review

1.0
Aug 15, 2015
Recommend
CEO approval
Business outlook

Pros

Free internet that doesn't work properly. The pay is decent, but not worth the slave ship of mandatory overtime. They go on about points to get free gifts and being able to win free trips, but it's all smoke in mirrors.

Cons

Work life balance. They give you PTO but you can never get it scheduled. Managers practically come find you if you step off to get a drink or use the restroom. Management runs through the department screaming about "power hours" and celebrating while you're on calls. The customers can hear it, it's awkward and annoying.

Explore other reviews about Cox Communications

5.0
Apr 7, 2026
Recommend
CEO approval
Business outlook

Pros

Experienced Enterprise Data Architect with Strong Manufacturing & Telecom Expertise

Cons

Documentation and knowledge sharing can be improved to reduce dependency on a few key people. Decision‑making sometimes takes longer due to multiple approval layers. More investment in training and upskilling would benefit the teams.

4.0
Jun 20, 2026
Recommend
CEO approval
Business outlook

Pros

Learned alot with 20+ years with the company, fun place to work, meet great people, Awesome pay.

Cons

Management will throw you under the bus to save themselves, will not stick up for employees, supervisor yelling at team meetings, slamming things around and acting childish. Best micromanager out there.

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