Pros
Pay, benefits, great co-workers. I love the people I work with. Typical call center environment. Relaxed dress code. Very diverse work force. I love seeing a true representation of American people.
Cons
The turn over is too high. Cox would do well if all leadership were properly trained. Employees are promoted to management strictly on favoritism, not job knowledge or productivity. There are no clear routes to career advancement. Putting untrained supervision in charge of employees livelihood is killing morale. Employees cannot go from being teammates on Monday morning, and supervision role by lunch time the same Monday afternoon. (I wish I was making this up) New hire training needs to be completely overhauled. Training is the first impression employees have of the company. It is the worst, most ineffective training I've ever experienced. New hires come out of training lacking skills for their position. Which is why the turn over rate is so high. The people who get paid to give call quality feedback to employees, don't speak English. Exactly how can a person who barely understands English be considered for a job where understanding a conversation between a rep and a customer impacts the reps paycheck?
