Depressing job. Everyone cheats to make tough commission goals. - Retention Specialist Cox Communications Employee Review

1.0
Jul 1, 2022
Recommend
CEO approval
Business outlook

Pros

Very good employee discount. Every tv channel and 250 mgb internet for like $30 mo

Cons

Worked for the company for 8 years (last 3 years in retention) Went through 3 different managers last 3 months. Commission is shaky and very very unreliable. Projected to lose $16000 this year. Company did not care. Everyone is now cheating the commission stricture because that is the only way to make a paycheck. I left after missing the 3rd month in a row. The end of the pandemic and the increased inflation and coming recession has made this job impossible. RAMPANT CHEATING ESP BY 3rd PARTY REPS. Company sends work to Mexico and other countries, these reps suffer to ramifications for lying to customers, hanging up or simply not disconnecting the customers account.

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5.0
Mar 23, 2026
Recommend
CEO approval
Business outlook

Pros

Flexibility, Work life balance and benefits

Cons

Stability can sometimes be an issue with constant changes

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Cox Communications Response
3mo
Hi, thank you for sharing a review! We're glad to know that you enjoy the flexibility, work-life balance and employee benefits that a career at Cox offers, and that you would recommend Cox as an employer. Cox's footprint and cross-industry impact do frequently necessitate agility with change, but we strive to offer a workplace experience that has the stability of a large company with the friendly community and innovation culture of a startup. And while our impact continues to grow, our values and mission remain the same: across our family of businesses, we're building a better future. We hope you feel that to be the case.
4.0
Jun 20, 2026
Recommend
CEO approval
Business outlook

Pros

Learned alot with 20+ years with the company, fun place to work, meet great people, Awesome pay.

Cons

Management will throw you under the bus to save themselves, will not stick up for employees, supervisor yelling at team meetings, slamming things around and acting childish. Best micromanager out there.

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