Room for improvement - Retail Sales Representative Cox Communications Employee Review

4.0
Aug 13, 2008
Recommend
CEO approval
Business outlook

Pros

The management overall is good. There are standard benefits as well as some perks such as discounted cable. A lot of the employees come off as being well driven and are friendly to work with for the most part.

Cons

Many incompetent people are hired to work for Cox and it really shows when trying to accomplish tasks within the company. Some of these people even earn promotions on a basis of tenure, not ability. Some areas of Cox are growing and unnecessary changes are being made.

Explore other reviews about Cox Communications

5.0
Mar 2, 2026
Recommend
CEO approval
Business outlook

Pros

I had a great experience and benefitted from great leadership, progressive growth opportunities, and exceptional colleagues. The company cares about its employees, and offers exceptional benefits.

Cons

The recent news of the merger (ok, let's be honest...acquisition) by Charter has many people worried about the future and preparing for the worst. There will undoubtedly be cultural changes and I know many people will be frustrated by the new norm.

3.0
Jun 6, 2026
Recommend
CEO approval
Business outlook

Pros

Good benefits, sometimes free food, equipment provided

Cons

Intense micromanaging, every second has to be logged. Everything is an upsell even when callers are asking for help. Agents will add things to accounts without customer knowledge just to make numbers. Unethical practices by agents especially overseas agents.

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