Cox Media - Sales Assistant Cox Communications Employee Review

3.0
May 7, 2010
Recommend
CEO approval
Business outlook

Pros

The ability to move around within the Cox umbrella is a plus. The company offers excellent benefits and some great perks. The company does tend to promote from within.

Cons

To be a communications company, there was a lack of communications within the Cox Media (at least in the office where I worked). My team lacked direct leadership, although the office itself had pretty decent leaders. Too much office politics. Things are slow to get done. You can suggest ideas to improve the overall daily operations, but nothing ever gets done. Very little room for promotion within Cox Media.

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5.0
Mar 23, 2026
Recommend
CEO approval
Business outlook

Pros

Flexibility, Work life balance and benefits

Cons

Stability can sometimes be an issue with constant changes

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Cox Communications Response
2mo
Hi, thank you for sharing a review! We're glad to know that you enjoy the flexibility, work-life balance and employee benefits that a career at Cox offers, and that you would recommend Cox as an employer. Cox's footprint and cross-industry impact do frequently necessitate agility with change, but we strive to offer a workplace experience that has the stability of a large company with the friendly community and innovation culture of a startup. And while our impact continues to grow, our values and mission remain the same: across our family of businesses, we're building a better future. We hope you feel that to be the case.
3.0
Jun 6, 2026
Recommend
CEO approval
Business outlook

Pros

Good benefits, sometimes free food, equipment provided

Cons

Intense micromanaging, every second has to be logged. Everything is an upsell even when callers are asking for help. Agents will add things to accounts without customer knowledge just to make numbers. Unethical practices by agents especially overseas agents.

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