Pros
I loved the job's benefits like 401k matching,health insurance,dental insurance, the deep employee discount in their products, and in the beginning the family environment as they felt like family. I also loved the yearly raises. They're pay was great.
Cons
You will be more of a sales rep than tech support. Really they need to tell you that your value as an employee revolves around the ability to make a sale. They make you feel like crap when you can't sell something and they lack the ability to teach people to sell. Unless they change the sales training you are basically set up to fail unless you are naturally good or experienced in selling. They will also write you up with you don't perform even if you are trying to sell. You have to meet a quota. And you don't get paid for certain sells unless you sell specific products. They also do not pay you hourly for your sales efforts what you get is an incentive if you meet their quota. They will work you like a slave and you will perform multiple duties because they are cutting many departments and reorganizing which is very stressful on its employees because they are already the most unorganized company when it comes to implementing change anyway. And guess who takes the brunt? You. For ex: Once they started cutting jobs at other centers we received way too many calls and didn't have the proper staff to take the calls. So guess who got yelled at by customers for being on hold sometimes for an hour to get to someone? You. Then when we advised management of the many complaints they said we should apologize and empathize with them and we weren't doing enough to stop the complaints and that was the gist of it instead of trying to do something. And this lasted for a good month or more until they forced us to do overtime in order to handle the volume. They also often times didn't give us proper information on handling other areas that were calling in as Cox isn't quite standardized and they do different things in different areas. So you literally had to do research out the ying yang to help that customer which could be very time consuming. They have horrible software that crashes or freezes often. Imagine putting in an order for a sell and having to re key the whole thing over because the program that your using crashes. And already their order entry is a terrific nightmare.