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      Cox Communications

      Part of Cox Enterprises

      Engaged employer

      Cox Communications reviews

      I love it so far - Customer Retention Agent Cox Communications Employee Review

      5.0
      Apr 7, 2021
      Customer retention agent
      Recommend
      CEO approval
      Business outlook

      Pros

      - The training is adapted to new & experienced people. - The trainers are very down to earth. - The fact that the company is very family oriented is huge and makes me feel I joined the right company. - The onboarding team was so helpful and talk to you like they really want you to be part of the team vs just another applicant. - They make the ambiance around you feel warm and welcoming.

      Cons

      - You have to write cons. - By working here you are less likely to get hit by lightning and thus less likely to become the flash.

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      Cox Communications Response
      5y
      Thanks for the kind words! It's great to hear that your Cox career journey is off to a great start. Employees are the heartbeat of our company and we're proud to know that you feel happy and valued at Cox. We appreciate you sharing your feedback on your trainer, and we will make sure to pass that along to their manager. Thanks for your commitment to building a better future. Keep up the great work!

      Explore other reviews about Cox Communications

      5.0
      Mar 2, 2026
      Vice president
      Recommend
      CEO approval
      Business outlook

      Pros

      I had a great experience and benefitted from great leadership, progressive growth opportunities, and exceptional colleagues. The company cares about its employees, and offers exceptional benefits.

      Cons

      The recent news of the merger (ok, let's be honest...acquisition) by Charter has many people worried about the future and preparing for the worst. There will undoubtedly be cultural changes and I know many people will be frustrated by the new norm.

      2.0
      May 31, 2026
      Senior data analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      Great work/life balance, culture and benefits. Work from home. Unlimited PTO.

      Cons

      Merging with Charter this year. If I still have a job after the merger, I'll be losing unlimited PTO, WFH, culture and who knows about work/life balance. Some may be asked to move to CT. At the end of 2024 the company offered a generous VSP. Knowing the upcoming severance packages we may be offered by Charter, some of us feel betrayed.

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