Pros
Good pay, great training, wonderful co-workers, and a great supervisor. They spend a lot of money training you. There are plenty of good aspects about the position. But for every good aspect there is an equal and opposing negative one. The review of this company is mixed as you will see.
Cons
The customer base. Tech support can end up being a nightmare because on top of fixing peoples problems, you also have to try to sell them stuff. And yes, there is a sales quota in TECHNICAL SUPPORT. And don't get me wrong, some of the customers are wonderful to talk to and you wish you could talk to them all day long. But you're talking to people that are frustrated all day long. It wears on you after a while. I have been there for years and I really need to start looking elsewhere now. If it was just tech support, that would be one thing. But I don't feel it's appropriate to try to sell things to people with technical issues. In general, call centers are where dreams go to die. Don't expect to work for one and think that its a foot in the door. You're just a number and management rarely retires nor do higher up departments all of a sudden have an opening.
