A company that truly cares less for their employees than what they'll have for breakfast next week - Technical Support Representative Cox Communications Employee Review

1.0
May 1, 2013
Recommend
CEO approval
Business outlook

Pros

Good pay and phenomenal benefits

Cons

The hiring process is horrible and training is even worse. The trainer prides himself on the fact that every class he trains files complaints to HR at the end of training, and he's more than willing to sharethis fact. Their attrition rate is 65%. They say their main goal is to get that number down, but when you find reasons to fire employees, that number will NEVER go down. And then they say there was an "internal conflict" but won't say what it was and won't provide any paperwork. This company has an AWFUL reputation across the Omaha area, and they wonder why. Another number that I found interesting that they tell you within the first few days of training: 1 person out of a hiring class of 30 will make it to a year. And 1 out of 10 that make it a year will make it to 3 years, but they say if you make it to 3 years, you'll never leave.... good luck getting that far though. If you want a short-term job where management sucks and treats you like kindergartners... this is for you.

Explore other reviews about Cox Communications

5.0
Mar 23, 2026
Recommend
CEO approval
Business outlook

Pros

Flexibility, Work life balance and benefits

Cons

Stability can sometimes be an issue with constant changes

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Cox Communications Response
2mo
Hi, thank you for sharing a review! We're glad to know that you enjoy the flexibility, work-life balance and employee benefits that a career at Cox offers, and that you would recommend Cox as an employer. Cox's footprint and cross-industry impact do frequently necessitate agility with change, but we strive to offer a workplace experience that has the stability of a large company with the friendly community and innovation culture of a startup. And while our impact continues to grow, our values and mission remain the same: across our family of businesses, we're building a better future. We hope you feel that to be the case.
2.0
May 31, 2026
Recommend
CEO approval
Business outlook

Pros

Great work/life balance, culture and benefits. Work from home. Unlimited PTO.

Cons

Merging with Charter this year. If I still have a job after the merger, I'll be losing unlimited PTO, WFH, culture and who knows about work/life balance. Some may be asked to move to CT. At the end of 2024 the company offered a generous VSP. Knowing the upcoming severance packages we may be offered by Charter, some of us feel betrayed.

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