As a sales rep with Cox for 3 years, I can honestly say that I have never been in an environment that has gone from so great to so bad so quickly. The goals used to be reasonable, management was helpful and wanted to promote you, and this job was honestly a dream at one point. Within 2 years all of that disappeared. The quotas are so ridiculous that reps are now fighting for their lives everyday, and doing everything they possibly can to keep their jobs (basically sales fraud), the managers micromanage you and send you messages during an interaction with a customer telling you what to pitch.... which really makes me wonder why they even hired me in the first place? Not to mention the commission restructuring which lowered our commission, and barely raised our hourly... most reps are losing money. Oh and they raised our goals consecutive months after taking our commissions down. On top of all of this, streaming has completely taken over the industry and customers coming into the stores just want internet. BUT if you sell "Just Internet" you are looked down upon, and are asked to sell internet to customers at full price, even though you know you have promotions to get them a cheaper price. We shouldn't be punishing consumers for what they want. And the management used to give out amp points, have celebrations, and create a great environment for the reps, but not any longer. It is so sad to see because I really saw myself being with this company long-term, but if you start out as a solutions specialist... good luck. You'll be there for a very long time before you get the opportunity to move up.
