It makes me very sad to see what's happening here - Anonymous employee Cox Communications Employee Review

2.0
Mar 24, 2013
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Gorgeous, unbelievable facilities; collaborative work environment; among the best and most dedicated group of IT professionals I've ever worked with

Cons

No one has the guts to tell the truth to the Senior Team (CEO & Directs). Everyone at the mid-senior executive level is myopically agenda driven with competing priorities. All efforts to expose critical gaps and weakness in strategy or execution is blocked at the mid-Sr management layer. The company has brought in consultants who are draining the very culture from this once great organization and binding everyone and everything in crippling - meaningless process. Add to that the hiring of completely ineffective and incompetent management within the IT organization at the Executive levels - and removing or allowing the loss of years of experience at the same time - is a recipe for disaster.

Explore other reviews about Cox Communications

5.0
Mar 2, 2026
Recommend
CEO approval
Business outlook

Pros

I had a great experience and benefitted from great leadership, progressive growth opportunities, and exceptional colleagues. The company cares about its employees, and offers exceptional benefits.

Cons

The recent news of the merger (ok, let's be honest...acquisition) by Charter has many people worried about the future and preparing for the worst. There will undoubtedly be cultural changes and I know many people will be frustrated by the new norm.

3.0
Jun 6, 2026
Recommend
CEO approval
Business outlook

Pros

Good benefits, sometimes free food, equipment provided

Cons

Intense micromanaging, every second has to be logged. Everything is an upsell even when callers are asking for help. Agents will add things to accounts without customer knowledge just to make numbers. Unethical practices by agents especially overseas agents.

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