4.0
Mar 17, 2012
Former employee
San Diego, CA
Recommend
CEO approval
Business outlook
Pros
Overall good vibe which makes it easy to work. Supervisors are generally nice and to the point. Compensation is good and attainable. Time off and benefits are among the best. Free services from them.
Cons
Senior management is overpaid and it is the definition of nepotism itself. This makes for a lot of bad decisions and a lot of condescension towards non-exempt employees. Marketing is very deceitful and it promotes useless calls; all they care about is number of calls since that is their matrix with corporate. They meet their number of calls and they get their funding for next years budget. They pretend to be culturally diverse but their senior management is comprised of mostly white people with the same kind of profile.