A company that's a great example of what's wrong with management in this country - Marketing Coordinator Cox Communications Employee Review

1.0
Dec 24, 2008
Recommend
CEO approval
Business outlook

Pros

discounted cable and internet services

Cons

Unethical management from the top down. Business decisions are often based on who the decision maker is in bed with. Mediocrity is rewarded and promoted. "Cox Values" and other catch phrases are used by all levels of management but their actions rarely conform to the "values" they spew. Not a results oriented company, ridiculous procedures are more important than results. Two good examples are their IT and Travel departments. Employees are viewed as a necessary yet expendable nuisance. Ineffective HR department that allows nepotism and other unethical practices to continue such as not respecting any type of employee confidentiality.

Explore other reviews about Cox Communications

5.0
Mar 2, 2026
Recommend
CEO approval
Business outlook

Pros

I had a great experience and benefitted from great leadership, progressive growth opportunities, and exceptional colleagues. The company cares about its employees, and offers exceptional benefits.

Cons

The recent news of the merger (ok, let's be honest...acquisition) by Charter has many people worried about the future and preparing for the worst. There will undoubtedly be cultural changes and I know many people will be frustrated by the new norm.

3.0
Jun 6, 2026
Recommend
CEO approval
Business outlook

Pros

Good benefits, sometimes free food, equipment provided

Cons

Intense micromanaging, every second has to be logged. Everything is an upsell even when callers are asking for help. Agents will add things to accounts without customer knowledge just to make numbers. Unethical practices by agents especially overseas agents.

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