Tech Support is Really Sales - Technical Support Representative Cox Communications Employee Review

3.0
Feb 4, 2017
Recommend
CEO approval
Business outlook

Pros

Monthly sales incentives; management tries to make it fun; various schedule options

Cons

Tech support positions are really sales positions used to bait customers into buying new products and services; high attrition rate due to sales fraud and frustration; schedule options change every six months depending on metrics; they did not explain in the interview that sales played such a central role in your job.

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5.0
May 8, 2026
Recommend
CEO approval
Business outlook

Pros

Great environment - supportive management and executive staff - integrity driven company

Cons

none - was a great experience

4.0
Jun 20, 2026
Recommend
CEO approval
Business outlook

Pros

Learned alot with 20+ years with the company, fun place to work, meet great people, Awesome pay.

Cons

Management will throw you under the bus to save themselves, will not stick up for employees, supervisor yelling at team meetings, slamming things around and acting childish. Best micromanager out there.

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