"The most hostile sales environment in the industry" - Sales Manager Cox Communications Employee Review

1.0
Nov 14, 2011
Recommend
CEO approval
Business outlook

Pros

1. Great Product 2. Great Benefits 3. Good Training

Cons

1. One of the most politically managed call centers i have ever worked in. 2. Open door policy is exactly that, cannot trust anything you say will not be kept confidential or used against you. 3. Not aware of what feedback is 4. "At will state" is a common phrase used by senior leadership. 5. Corporate does not support employees. 6. Senior leadership motto "Its what is perceived that counts not what you actually do" 7. HR is only there to support senior leadership.

Explore other reviews about Cox Communications

5.0
Mar 23, 2026
Recommend
CEO approval
Business outlook

Pros

Flexibility, Work life balance and benefits

Cons

Stability can sometimes be an issue with constant changes

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Cox Communications Response
2mo
Hi, thank you for sharing a review! We're glad to know that you enjoy the flexibility, work-life balance and employee benefits that a career at Cox offers, and that you would recommend Cox as an employer. Cox's footprint and cross-industry impact do frequently necessitate agility with change, but we strive to offer a workplace experience that has the stability of a large company with the friendly community and innovation culture of a startup. And while our impact continues to grow, our values and mission remain the same: across our family of businesses, we're building a better future. We hope you feel that to be the case.
3.0
Jun 6, 2026
Recommend
CEO approval
Business outlook

Pros

Good benefits, sometimes free food, equipment provided

Cons

Intense micromanaging, every second has to be logged. Everything is an upsell even when callers are asking for help. Agents will add things to accounts without customer knowledge just to make numbers. Unethical practices by agents especially overseas agents.

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