Pros
- Meaningful mission to support veterinarians, pet parents, and pets. - Many intelligent, driven, good humans. - A lot of good ideas and many of the right pieces to make it happen. - Private acquisition in 2022 brought hope for bringing the disparate pieces together.
Cons
- Before the private acquisition in 2022 it was a complete mess of siloed departments and teams with separate incentives, disparate systems and processes without any cohesive offering or messaging internally nor externally to the clients. It was confusing for internal employees and so completely confusing for veterinarians / the clients. - Private acquisition brought some hope for cohesion but quickly showed it was all about ROI for the people at the very top. - DEandI was clearly no longer a priority when 2 of the top ranking women in leadership were let go and replaced with a straight white guy that showed pictures of his underage sons drinking in his intro slides for the all hands. - Multiple rounds of layoffs to ensure private equity investors were making the money per an aggressive short term plan.