Former Management - Anonymous employee CoventBridge Group Employee Review

1.0
May 5, 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Having a job is the only Pro this company will provide you. Simply the Peace of Mind of having a job I guess would be considered a pro.

Cons

This is an honest review by a former case manager at Coventbridge. I have several contacts within the industry who are former employees or still work at this company. I am taking the time out of my day to warn you or anyone you know that is considering working as an investigator or a manager for this company. You are going to put yourself in a bad position and I'm trying to prevent that from happening.Trust me when I say this to you. Any positive review this company is getting is being done so internally. These are not being posted by people with authentic opinions. So as you read through these Glassdoor reviews keep that in mind. In addition you can also see a post where executive management actually had to come on this site for damage control. You know you have a serious issue when upper management has to do that. Coventbridge is the product of a merger between ICS Merrill and Globaloptions. The CEO of this company is the former CEO of ICS Merrill, Dave Merrill. Simply Google ICS Merrill fraud alert and you'll see what kind of company Dave Merrill ran prior. From day one Dave Merrill has lied to his employees or should I say former Global options staff. He stated a new company would be created bringing in the best of both worlds from the previous two companies. Over the past year-and-a-half Dave Merrill has hijacked this company and turned it into ICS Merrill 2.0 under the guise of Coventbridge. He has systematically removed Globaloptions management from the COO to several RVPs. If you don't see it Dave's way you're gone. As you can see by the many disgruntled employee post on here that strategy is not working for him. The company model is to work any case anytime anywhere. Anyone who knows this business understands this is a joke. The unbelievable amount of stress that puts on a case manager and investigators is unreal and more importantly unfair. Here is what you can expect as an investigator. Like mentioned above you will be expected to work every case anywhere anytime. You will be working on an outdated investigator reporting system call Smart Partner. You will be nickeled and dimed at every turn and docked for work you should be getting paid for. Your manager will be a stressed out overwhelmed individual who is forced to see you as nothing but a number. Not that they want to but it is the way the system is set up with. If you step into a management role here's what you can expect. Nothing will ever be good enough. You can have 70 cases on your board and them all running smoothly but your boss JF will tell you you're worthless and if he was doing your job it would be done perfect. You can also expect to have your job threatened at every conference call without a doubt. I'm not exaggerating you will be told you were worthless and if you think you're going to lose your job well you probably are.

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CoventBridge Group Response
9y
The vast majority of our managers have acclimated very well to the combined company. Of course, the positive reviews are internal. There are many associates here who are very satisfied and I can assure you they are authentic. We certainly have areas for improvement, as does any company. I personally responded to the email mentioned, not for “damage control”, but because most of the items in the subject posting were completely false. We have way too many people here doing a great job, and treating it like a career, to let anonymous, fabricated complaints go unanswered. We’ll move forward with the talented group of professionals we have.

Explore other reviews about CoventBridge Group

5.0
Jul 12, 2025
Recommend
CEO approval
Business outlook

Pros

People are generally super helpful. External customer service, and internal customer.

Cons

Work can be either overwhelmingly busy or completely scarce.

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CoventBridge Group Response
10mo
In the investigator industry, the volume and type of work can vary due to factors outside of our control, such as client needs, case locations, and seasonal demand. While we cannot eliminate these fluctuations, we are committed to doing everything we can to keep our investigators working consistently. This includes securing new clients, maintaining strong relationships with existing clients, and delivering high-quality results that generate additional opportunities. Our goal is to minimize downtime and create as much stability as possible in an inherently variable industry. We genuinely value constructive feedback, as it helps us grow and improve. We love hearing that the culture we have created has been helpful and supportive.
1.0
Apr 8, 2026
Recommend
CEO approval
Business outlook

Pros

Nothing at all, no pros working here.

Cons

So many! Working 12-14 hour days, a terrible salary, working weekends to keep up, Zero work life balance, more and more work added daily . Micromanaged 24/7 on top of a below industry standard salary. Management plays favorites. No time to work with employees but still expected too. High turnover rate.

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CoventBridge Group Response
2mo
Thank you for taking the time to leave us a review. At CoventBridge Group, we recognize that our industry may be more demanding at times, and employee hours vary based on our clients' needs and assignments at the time, but do not want anyone feeling “overworked”. When our employees have management concerns, we encourage them to escalate them to Human Resources so they can be addressed quickly. Your constructive feedback helps us identify areas where we can do better. If you'd like to connect with us, please contact us at employeeappreciation@coventbridge.com.
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