Pros
Great medical insurance benefits. Also nice to get a fuel card so company fronts the cost of gas instead of reimbursements later. Nice computer system to update case info and add case video. Company provided iPhone with Mobile Hotspot is a huge plus!
Cons
They just don't care about their employees and how the decisions they make will affect their staff. New "sliding pay structure" is a joke! Our hourly payrate now changes every single pay period depending on your "Billing Efficiency" rates. Having a changing payrate every two weeks makes it impossible to budget anything. There is no such thing as "Case Minimum" for the hours you work. In fact, some days, you'll work a case and if there's no activity after just ONE HOUR you will have to break off case for the day. Since they don't pay travel time, that means you have blocked off your entire day expecting to work, but instead, you get paid for one hour. There are no paid holidays except Thanksgiving & Christmas. You are expected to work on all other holidays.... BUT you won't get paid a Premium for being away from your family. There is a need in this field to work holidays, we all get that. But if they will force us to be away from our families on holidays, the company could at least pay us a time and a half or give us 8 extra hours of vacation time. You will work every single weekend. Without a doubt, do not expect a weekend day off. They boast in New Employee Training that the company has 700+ Investigators in the U.S., however only the Top 10 Investigators each month are recognized for their hard work. There is no other recognition at all for anything you do.
