Bridge to Nowhere- "The laughing stock of the industry" - Surveillance Investigator CoventBridge Group Employee Review

1.0
Oct 13, 2016
Recommend
CEO approval
Business outlook

Pros

Good job for someone who has just dropped out of high school, has no experience of any kind, has a heartbeat, knows how to breath, walk and talk, and can drive their own car.

Cons

This company will suck the life out of you. To them you will be a faceless number that is expendable at any given moment. To set the record straight and as others have stated, ALL of the positive reviews are completely fabricated from internal staff to make the company look good. ALL of the negative reviews are spot-on and give a true representation of this company. I have been with the company for nearly 5 years now, and after the merger I am looking elsewhere for employment. Instead of caring for the well being of their employees, this company thought they were financially smart by making their investigators do the work of 3 or 4 different positions in the Private Investigator field. Here's the overall run-down 1) They want you to do the surveillance work which is 8 hours. 2) They will make your drive an hour away and NOT pay you for your travel time. 3) THEY WANT YOU TO DO ALL OF THE WORK OF A MANAGER. This includes holding contact with the clients, writing reports "tailored to each client"-meaning each report you write will be completely different and will take an additional hour to figure out how to do, plus an additional hour writing the report. Expect to work at LEAST 2 HOURS from home while writing the report. (They will also threaten to fire you for simple mistakes if your report isn't precisely client ready) You will also only be allowed to bill for 15 minutes when the report itself will take 2 hours. 4) You will be required to do most of the background investigations from home. This means an additional hour of your own time wasted on what should be handled internally from the office. 5) TOTAL HOURS WORKED PER DAY- (12-13 hours) TOTAL PAY PER DAY (8.5 hours) 6) Almost no chance of upward mobility. You will be stuck in your position no matter how well you do in the field. 7) No raises based on performance. They will give you a 2-5% rise annually which you will have to fight for. This ads up to less than a dollar raise each year typically. 8) They pay below market value and expect you to work 3 time as much as any other company. 9) GPS tracking devices in their "company provided" cell phones. Yup, this means if you have to run to the bathroom you better pray no one is looking at the tracker at the time or you will be reprimanded. 10) "Smartpartner" or as it's simply known in the industry as "Dumbpartner". This is a report writing program that is the most repetitive structure you have ever seen. Expect to write the same thing at least 5 different times, spend hours trying to write it correctly, then more time after it malfunctions and loses all of your information. *This review is not intended to bash on the company. They do pay on time and that is one of the perks the company. will offer you. They also do have a 401K program and very poor insurance program, (You'll be better off getting a policy on your own privately). You also may or may not get 40 hours per week depending on where you live.-chances are you won't. I hope this review gives any potential new employees a better idea of what their getting themselves into. There are many better companies to be a part of. Do the research before making a decision. These are primarily the reasons investigators are running away in flocks. This is a mock firm that has lost it's touch with good old fashioned investigative work and only cares about the numbers game. They are a sinking ship that is bound to fail.

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CoventBridge Group Response
9y
CoventBridge would like to connect on additional feedback regarding your above review. Please reach out to us at EmployeeInquires@coventbridge.com. Thank you.

Explore other reviews about CoventBridge Group

5.0
Jul 12, 2025
Recommend
CEO approval
Business outlook

Pros

People are generally super helpful. External customer service, and internal customer.

Cons

Work can be either overwhelmingly busy or completely scarce.

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CoventBridge Group Response
10mo
In the investigator industry, the volume and type of work can vary due to factors outside of our control, such as client needs, case locations, and seasonal demand. While we cannot eliminate these fluctuations, we are committed to doing everything we can to keep our investigators working consistently. This includes securing new clients, maintaining strong relationships with existing clients, and delivering high-quality results that generate additional opportunities. Our goal is to minimize downtime and create as much stability as possible in an inherently variable industry. We genuinely value constructive feedback, as it helps us grow and improve. We love hearing that the culture we have created has been helpful and supportive.
1.0
Apr 8, 2026
Recommend
CEO approval
Business outlook

Pros

Nothing at all, no pros working here.

Cons

So many! Working 12-14 hour days, a terrible salary, working weekends to keep up, Zero work life balance, more and more work added daily . Micromanaged 24/7 on top of a below industry standard salary. Management plays favorites. No time to work with employees but still expected too. High turnover rate.

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CoventBridge Group Response
2mo
Thank you for taking the time to leave us a review. At CoventBridge Group, we recognize that our industry may be more demanding at times, and employee hours vary based on our clients' needs and assignments at the time, but do not want anyone feeling “overworked”. When our employees have management concerns, we encourage them to escalate them to Human Resources so they can be addressed quickly. Your constructive feedback helps us identify areas where we can do better. If you'd like to connect with us, please contact us at employeeappreciation@coventbridge.com.
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