A good MSP - Client Support Engineer II Coretelligent Employee Review

5.0
Dec 8, 2024
Recommend
CEO approval
Business outlook

Pros

- The field engineer manager was good. I felt supported and valued. - Senior management listened to feedback and implemented changes that I suggested. - Core has a good size client base in varying industries. - Professional development was encouraged and supported. - Reimbursement for certification exam fees and spot bonuses for certs. - Fully remote (outside of dispatches). - I was the only field engineer in Chicago for two years but never felt overwhelmed. - Peer engineers were friendly, and everyone was willing to help with almost anything.

Cons

- You had to punch in/out exactly at 08:00:00am and 05:00:00pm. You couldn't just fill in a time sheet at the end of the day/week to report your hours. Any variance in your hours will be questioned and a manager/HR will need to review and approve it.

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Coretelligent Response
1y
Thank you for sharing your thoughtful review! We’re delighted to hear that you felt supported, valued, and encouraged during your time with us. It’s wonderful to know that our focus on professional development, collaboration, and fostering a positive work environment made a difference. Your feedback is greatly appreciated and helps us continue to improve as an organization.

Explore other reviews about Coretelligent

5.0
Apr 24, 2026
Recommend
CEO approval
Business outlook

Pros

Great experience and exposure to many systems

Cons

Can be stressful juggling a lot of client environments and phone calls inbound.

1.0
Oct 24, 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Fully remote. That's quite literally the only perk.

Cons

The entire organization operates in a state of constant chaos. In my short time there, nearly the entire executive team was replaced. One executive even left after just a single day. Leadership changes seem to be the company’s go-to solution for every problem, yet there is no clear direction or consistent strategy. Turnover is incredibly high for a company of around 200 employees, with several people leaving each week. Cash flow issues are severe, vendors frequently go unpaid, and daily operations suffer as a result. Promised raises and bonuses are continually delayed, seemingly to outlast the ever-churning staff. Even the bonus structure was so poorly explained that it left most people confused. Hearing senior leaders admit that the company could fail if customer losses continue does little to inspire confidence or loyalty. Meanwhile, employees are pressured to complete questionnaires labeled “optional” that end with questions such as “If you were offered another job for the same pay, would you leave?” That kind of tone shows how disconnected leadership is from the reality of how staff truly feels. Who would honestly answer an “anonymous” question like that? Hard work is not valued or rewarded. Roles continue to be outsourced overseas to cut costs. The company even misleads employees about leadership being on “paternity leave” as a way to stall, only for people to later find out that person was laid off. If you are considering an offer here, think carefully. No matter how desperate the job market may seem, this company’s instability and poor management make it a short-term stop at best.

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