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      Core BTS

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      Core BTS reviews

      SDA Staff is Drowning - Service Desk Analyst Core BTS Employee Review

      1.0
      Apr 14, 2022
      Service desk analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      They were plenty.... before the addition of "The biggest client in our history".

      Cons

      SDA Staff is completely underwater since adding the last client Inadequate training for handling new clients Inappropriately staffed before adding new clients Being told by Leadership that we are being under-utilized Processes that only create more time spent, which causes utilization issues Not holding clients to company standard technology stacks Forcing staff to use multiple, antiquated systems that create undo stress and decreased utilization

      avatar
      Core BTS Response
      4y
      Thank you for your review. We are very sorry to hear about your experience at Core BTS. We care deeply for our employees and are dedicated to improving the employee experience. If you’d like to provide further feedback, please contact our Human Resources team at any time.

      Explore other reviews about Core BTS

      5.0
      Sep 11, 2025
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      New executive leadership Many workplace awards focusing on women and work life balance Great Culture and Programs Amazing HR and Talent Team

      Cons

      Lacks from processes for efficiencies

      2.0
      Feb 9, 2026
      Data engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      The benefits were decent and the flexibility was nice. Appreciate the multitude of opportunities to network and travel. Some of the folks are really awesome and helpful.

      Cons

      Absolute trash at training anyone. Expects green engineers to know 10+ years worth of stuff that Principals would find difficult. If you manage to overcome all that and still make things work, you still get fired because management has an ego and hates seeing someone self taught and a minority succeed. Was set up to fail from the moment I was begrugendly brought on to the team.

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