Pros
Decent pay. Benefits. Consistent work. Limited advancement opportunitues. Thats it.
Cons
Almost everything. Health insurance costs are out the roof. Managers are hired as first time managers, and they are awful managers. All uppper management cares about are the scores on audits so they get their big fat bonuses for watching their employees slave away. The work itself is easy enough, but it is non stop, all day long. The phones don't stop ringing. You don't get a break on your outbound calls. If the office is behind, other departments have to stop their job to do the CSR's jobs. Some employees are so incompetent and constantly make mistakes, but no one gets in trouble. Mangers make excuses for them and fix their errors for them. Any overtime you work, you have to give back. They refuse to pay you for the OT you work because they are more concerned about a budget. The system we work in is ancient. Technology in the office needs a serious upgrade. I got laughed at because I told someone the system we are still using. Corporate will send and email about a policy change. 2 hours later we'll get an email with a change to the change. A month later we get an email saying nevermind. Get it together.