Over promise and under deliver - Anonymous employee Cooler Master Employee Review

- Dishonest, Disorganized, Understaffed - No Training - Environment created by upper management causes high levels of stress and anxiety - Unproductive weekly meetings - Extremely slow computers and internet connection along with outdated software. - All reports and tasks are given with minimal time to complete - Employees are heavily overworked and underpaid - Strong and obvious favoritism toward certain employees - Many hard-working employees are not considered valuable and their contributions are overlooked - No Upward Mobility: Upper Management will either hire from outside the company or close off the position entirely. -There are a couple of employees that are very hostile towards other employees in the office. They scream and verbally abuse coworkers. The employees are never reprimanded for this behavior and it has created a toxic working environment. - Probation or Promotion Reviews: You will be asked to rate yourself from 1-5 on multiple categories. Even if your work etiquette and dedication is excellent, management won’t rate you higher than a 3. Management believes that rating an employee a 5 is demotivational and leaves no room for improvement which is frustrating for hard working employees. I provided 4’s and 5’s for an employee’s 90 day review, management had me to resubmit it with all 3’s. - According to Upper management, the people who quit were not valuable employees, which has been said to justify the mass exodus that CM is experiencing. - Work hard and the money will come, We have big plans for you, You know you're getting a raise, right? Upper management thinks they are providing motivation by using empty promises like these. In my situation, it only caused me to be frustrated with CM after working hard for the company. -Forget the Past: Upper Management uses this statement in order to avoid acknowledgment of an employee's previous accomplishments. - This company strives on stating that all employees wear “Multiple Hats”. This means that you will be doing other work of 3 to 5 people since they are understaffed and refuse to hire. If an employee on your team quits, then prepare to take on their job responsibilities as well. -The company left me to service all customers for USA, Canada, Mexico, and South America (globally for live chat) on multiple occasions for months at a time. Upper Management could easily have a new hire within a week but would rather delay to avoid any added expense. Due to this business decision, customers were unable to be serviced efficiently and were obviously irate. - Management lied about when my promotion would go into effect multiple times, delaying it from 90 days to 1 year 3 months even though all promotion objectives were completed above company standards. -When my promotion finally became effective, the salary increase was very low compared to the amount of work I did for the company. The whole process just made me feel used and that I had completely wasted my time.