Disappointing decline under private equity ownership - Service Manager Cool Today Employee Review

1.0
May 6, 2025
Recommend
CEO approval
Business outlook

Pros

Great coworkers and frontline technicians who truly support one another Strong camaraderie among the people doing the work despite leadership challenges

Cons

Leadership prioritizes cutting costs over supporting employees Unrealistic expectations without providing the tools or resources to succeed Raises and advancement opportunities are rare, even as responsibilities increase High turnover at every level of leadership, including the President, general managers, service managers, and top-performing technicians Cutthroat culture where remaining employees work under constant fear and uncertainty Private equity ownership focused solely on short-term profits, leading to loss of talent and morale

avatar
Cool Today Response
1y
Thank you for sharing your perspective and for your many years of dedication to Cool Today. We’re truly grateful for the contributions you made and the support you offered to your team during your time here. It’s clear you cared deeply about your coworkers and the work you did — and we sincerely appreciate that. Feedback like yours is important and helps us reflect on where we can improve. We’re always working toward creating a better environment for our employees, and your insights will be shared with our leadership team as we continue that effort. We wish you all the best in your next chapter and thank you again for your time with us.

Explore other reviews about Cool Today

5.0
Jun 9, 2025
Recommend
CEO approval
Business outlook

Pros

flexible with time off hands on training great office environment great collaboration with other managers

Cons

none to give at this time

avatar
Cool Today Response
1y
Thank you for the kind words! We're so glad to hear you're enjoying the flexibility, hands-on training, and collaborative environment. It's always encouraging to know that our efforts to build a supportive and team-oriented workplace are making a difference. We appreciate you taking the time to share your experience—and we're grateful to have you on the team!
4.0
Apr 10, 2026
Recommend
CEO approval
Business outlook

Pros

I’ve been here several years. Understanding about health issues

Cons

Micromanagers managers needs to give employees space

See reviews by: Helpful|Rating|Date|All