The health solutions mission was genuinely important.
Cons
• Operations staff constantly relied on workarounds instead of fixing systemic issues.
• Meetings celebrated minor wins while repeated failures were buried under talk of learning and resilience.
• Legitimate problems were cheerfully reframed and then repeated cycle after cycle.
• Honest discussions about dysfunction were unwelcome.
• Honest feedback was actively discouraged, forcing employees to pretend everything was functioning when it clearly was not.