Pros
The staff is amazing. They are very warm, personable, and will bend over backwards to help anyone. If you didn't take on any extra responsibilities, it used to be a great place to work. The students are great and they love the staff.
Cons
The owner no longer cares about the company, spends little time there, doesn't understand the business, and expects his small and underpaid staff to do everything. He also expects employees to work off the clock. You will be putting in full-time hours (sometimes more), and have no benefits. The low hourly pay is significantly lower when outside hours are factored in. The entire staff is completely unhappy and resentful. When someone tries to go to bat for them, the employees are then cornered and put on the spot Both employees and students are nickel and dimed. Even though you are off the clock, finding time to eat is a rarity. Lastly, the owner even posted a fake review from one current employee. Reading the "review" it is obvious that he didn't understand the purpose of the site. The review read more like, "what can I do to be a better employee?" Beyond the pale.