Pros
Good people at entry to mid-level, care about their families and each other. Tuition reimbursement and referral program are nice-to-haves.
Cons
Pay is lower than other companies, sometimes by $3-4/hr for field people. No communication between departments, often (daily) resulting in conflicts and inefficiency. Have "Valued & Beliefs" that are like gospel - but for anyone except management, they are a joke as no one lives by them or follows them. Mid-level to senior management are bullish, narrow-minded and disconnected from what is happening in the company. Classic management style prevails - promotions are based on personal relationships and how many hours you work, not how good your work is. They look for "worker bees" and "yes men" - not people who can provide insight and eventually take over manager jobs. Senior management in particular are micro-managers, unwilling to let go of control - a huge problem when they are all probably 10 years max away from retirement.