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Convergence Networks

Is this your company?

Not What It Once Was - Anonymous employee Convergence Networks Employee Review

1.0
Feb 17, 2022
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

We have good people doing their best in a broken system.

Cons

Most 5-star reviews here were accurate when written. They do not reflect the current reality at Convergence. Late 2020 it was announced we were merging with a Canadian MSP and the combined entity was to be sold to a venture capital firm. It has destroyed our culture and almost every positive you read about in old reviews. Cornerstones of our pre-merger culture were openness, honesty, and empathy. We had regular meetings with the founder of the company. He told us where we were and where we were going. During hard times he shared the plan to get to better times. His door was open and his mantra was “Leaders Eat Last.” This philosophy is gone. Morale is currently at an all time low. Virtually nobody trusts senior leadership. We are hemorrhaging talent due to an unwillingness to pay competitive wages. Lucky employees got 3% raises in a 7% inflation year. The unlucky got nothing. Every week brings new emails from HR announcing the departure of respected long tenured colleagues. We retain our open door policy on paper but no longer have meaningful access to leadership. The empathy that was once a cornerstone is gone. Our COO is a cold hearted capitalist who channels zero concern for frontline employees and seemingly welcomes the turnover. We have lost decades worth of tenure and institutional experience. The COO's response is best summarized with the shrug emoji. Customers are unhappy because wait times have increased and strangers in other cities are working their accounts. vCIOs have more clients than they can effectively support. Our project backlog is measured in months. We continue to onboard new clients with limited capacity to service them. Existing clients will soon see rate increases despite justified dissatisfaction. Prospects should have no illusions about what they are walking into. The company is coasting on goodwill and reputation from yesterday. You are looking at a heartless late-stage capitalist venture owned by absentee landlords and run by management three time zones away. Our only objective is making the venture capitalists richer. It is not the Convergence you read about here in 5-star reviews. That Convergence is gone and will never come back.

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Convergence Networks Response
4y
Thanks for the feedback. I hate that anyone in the organization feels this way. Times are tough and we've definitely changed over the course of our merger. Many of the things we used to do as a smaller organization are more challenging to do today. At nearly 200 staff, we've had to adapt our style to help scale. For many of our long standing team members it feels different and less real. We are however committed to continuing to grow our team and invest in our people which we've shared in our weekly huddles, monthly open forums and quarterly all company meetings. Our trust issues won't get solved overnight, but we're committed to helping our team unite and grow together.

Explore other reviews about Convergence Networks

5.0
Nov 16, 2025
Recommend
CEO approval
Business outlook

Pros

Good place to work, great management

Cons

no cons that I could find

1.0
Jun 2, 2026
Recommend
CEO approval
Business outlook

Pros

There are still good employees here. Most of the people doing the day-to-day work care about clients, teammates, and doing the job right. The problem is that the people carrying the company are not the ones being protected, rewarded, or listened to.

Cons

The company used to talk like it was people first. That no longer feels true. It now feels like every decision is filtered through cost cutting, optics, and whatever makes the company look better on paper. Growth opportunities have become mostly talk. Employees are told there is room to grow, but internal people are often passed over while outside hires are brought in above them. People who want to move up can do the work, prove themselves, and still be skipped when the next role opens. That sends a clear message: loyalty and internal knowledge do not matter much here. A lot of people are leaving, and those roles are not always backfilled. The work does not disappear. It gets spread across whoever is still here. That means more pressure, more workload, and fewer resources, while leadership continues acting like this is normal. Compensation has also become a major issue. Many employees did not get meaningful raises. Some bonuses were paid out below what people expected. At the same time, it is hard not to notice that top leadership still seems to be taken care of. When regular employees are told the money is not there, but executive pay, executive bonuses, and executive priorities appear untouched, people see exactly where they stand. The biggest problem is trust. Leadership talks about caring, but the actions say something different. Employees are expected to sacrifice, absorb more work, accept less, and stay positive while senior leadership protects itself. The company feels less like a workplace building something long term and more like an asset being polished up for ownership, investors, or an eventual sale.

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