Great Company! - Customer Success Manager (CSM) ControlUp Employee Review

Great managers, very helpful and caring environment. Fun culture

Had to move for this job because of in office expectation

ControlUp has a strong product and some talented people working behind the scenes, but there are definite areas for improvement on the culture and leadership front. Strategy and leaders change on a whim. Skilled Colleagues: Many employees are knowledgeable, hardworking, and genuinely care about what they do, making collaboration enjoyable and productive.

Lack of Clear Leadership: The company’s leadership feels disconnected from the realities and needs of the teams, leading to confusion and frustration. Undefined Vision and Strategy: There’s a noticeable lack of a cohesive long-term strategy, making it difficult for employees to understand the bigger picture or how their work contributes to company goals. Constantly Shifting Priorities: Priorities change frequently without clear communication, creating a sense of instability and making it challenging for teams to stay focused and aligned. Limited Direction: Decision-making can feel reactive rather than proactive, with limited guidance provided to support teams in achieving consistent success. Low Transparency: Key decisions are often made without input or explanation, which impacts morale and trust within the company.