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Contractor Connection

Engaged employer

CSR Review - Customer Service Representative Contractor Connection Employee Review

4.0
Oct 25, 2022
Recommend
CEO approval
Business outlook

Pros

- the position is low maintenance and independent - the learning curve is straightforward, basically following up on open cases

Cons

- no growth opportunities - repetitive tasks

Explore other reviews about Contractor Connection

2.0
Jul 9, 2025
Recommend
CEO approval
Business outlook

Pros

Teams and individuals within the department are second to none. Supervisors, as a whole have experience and care about their team and success. The job as listed is great for an individual with restoration experience.

Cons

Work load is never what is promised. Constant change in procedure. Decisions are made without any real thought to the impact on employees. Metrics mentioned during hiring are never a factor unless it's to criticize. Top quality reviewers are given complex clients with higher volume without additional pay. Exremely high turn over. Low pay/raises compared to competitors. Former executive staff member blatantly stated "If you don't like the pay, go somewhere else". RESTORE values are constantly mentioned to all staff along with Crawford Cares. It's true that they care. They care about the Carriers, employees, not so much. If you are a "go getter" don't expect results from this company. Volunteer efforts aren't acknowledged nor is extra work. If you show capability above expectations it will be expected going forward with no appreciation.

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