Great Company - Answering Service Continental Message Solution Employee Review

The leadership team from upper management down, is relatable and invested.

Callers can be difficult due to the transactional, versus customer service, environment.

Work from home opportunities available.

Compensation does NOT match the expectations this company asks for, you cannot have your phone out, cannot read. You will be monitored daily and will be graded and have people listening in to you when you’re not on calls, extremely strict on time, 1 minutes late from break? You get a talking to by your supervisor and you will have an attendance point. Breaks have to be scheduled ahead of time, horrible PTO accruement. I would not be unhappy if they weren’t paying $14 an hour, they want maximum effort for minimum wage.