Inhumane and awful leadership for the Solutions Expert Team - Solutions Expert Contentsquare Employee Review

1.0
May 9, 2023
Recommend
CEO approval
Business outlook

Pros

-great external brand -pay & benefits were pretty good -other depts/areas of the company seem great

Cons

-the head of the Solutions Expert team is a toxic awful leader. She doesn't really understand the product and if you're placed on her team, please be prepared to be gaslighted and have little to no support and be disrespected- having any sort of opinion that is not agreeable is seen as "defensive" and "not a fit". If you're interviewing - ask about the most recent team member that was inhumanely let go before the holidays due to "performance" issues that were not actually valid.

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Contentsquare Response
3y
We are sorry to hear you've had a negative experience on the Solutions Expert team at CS. We take our values of "Try, Learn, Grow" very seriously which encourages collaboration with other team members as well as asking questions. We value transparency in our interview process and are happy to answer any questions that might arise from future applicants.

Explore other reviews about Contentsquare

5.0
Feb 23, 2026
Recommend
CEO approval
Business outlook

Pros

flexible hyrbid setting and good mentorship

Cons

below avg pay and management shifts alot

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Contentsquare Response
3mo
Hi there. Thank you for sharing your experience. We’re glad to hear you enjoyed the hybrid flexibility in New York and received great mentorship during your time here. Over the past few years the company has gone through significant change a we've integrated multiple teams. We know that leadership transitions and evolving structures are felt by employees, and stability and clarity remain important focus areas as we continue to mature. Thank you again for having been part of the journey, and we wish you the best moving forward.
2.0
Mar 31, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- the people (i work with on a daily basis). i've heard some not-so-great things and reviews about people in other departments, but i'm lucky to work with great people in my department and know many kind and hard working people here. - unlimited pto - hybrid - nice offices

Cons

there's good reason behind the overall rating of this company and % approval of the ceo are dropping. the company is not what it used to be. during the first ~6 months i thought it was so exciting and a super unique unicorn company, however, right after that you start to notice all of the things wrong with it. the overall culture also took a huge hit within the last year or so. after the last round of lay-offs, SO MANY people then left on their own because of burnout from the unorganized chaos + more money since it's fairly rare to get a significant enough raise here. i envy the people who got out before the ship sank - senior leadership who probably have no idea what we actually do beneath them aka lack of visibility and no clear path for growth - leadership changes and lay-offs left and right - LACK OF DIVERSITY.

4
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Contentsquare Response
2mo
Thank you for taking the time to share your perspective and for the more than three years you’ve spent with us, especially during a time of significant change. We’ve had to make some difficult decisions over the past few years, including including organizational changes as we've merged companies, cultures, and products together into one platform. These were not taken lightly, and we recognize the impact they’ve had on teams, morale, and our employees day-to-day experience. We also hear your point around compensation. We’d encourage you to speak with your manager to better understand how salary reviews and compensation decisions are approached, salary bands, and how this connects to your role and progression. You also raise important points around leadership visibility, growth, and inclusion. We know these matter, and they’re areas we’re actively working on... particularly around making growth paths clearer and strengthening connection between leadership and teams. As a current employee, we’d encourage you to share this feedback directly with your manager (in addition to the compensation piece), connect with your People Business Partner, or take part in our annual engagement survey launching in May/ quarterly pulse surveys so it can help shape ongoing action plans. Your voice really matters in how we move forward.
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