Does ContactUS Communications pay their employees well?

According to anonymously submitted Glassdoor reviews, ContactUS Communications employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at ContactUS Communications. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at ContactUS Communications?

51% of ContactUS Communications employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ContactUS Communications 3.2 out of 5 for work life balance, 3.0 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at ContactUS Communications?

Customer Service Representative (57) , Customer Service Representative (CSR) (21) , Call Center Representative (3) , Operations Supervisor (3) , Sales Associate (3) , Supervisor (3) , Account Manager (2) , Client Operations Manager (2) , Customer Service (2) , Customer Service Agent (2) , Leadership (2) , Recruiter (2) , Sales Representative (2) , Training Specialist (2)

What are the pros of working at ContactUS Communications according to real employee reviews?

"Pay, work from home is convenient." ((in 9 reviews)); "Nice coworkers Thats about it" ((in 5 reviews)); "Great people" ((in 5 reviews)); "advancement opportunities" ((in 4 reviews)); "The company as a whole has a great leadership team and makes an effort to make sure that if they see someone struggling to help as best able." ((in 4 reviews))

What are the cons of working at ContactUS Communications according to real employee reviews?

"It was the exact same training with a whole new group of people." ((in 8 reviews)); "Low pay, expensive employee benefits, low quality training, inconsistent policies and favoritism in leadership" ((in 7 reviews)); "I have never had so many issues with pay, untruthful and disrespectful supervisors." ((in 5 reviews)); "Their manager doesn't seem know what she is doing." ((in 3 reviews)); "No benefits for hourly workers only salary 😩 42.5 hours a week" ((in 3 reviews))

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ContactUS Communications reviews

Vastly Different Experiences - Customer Service Representative (CSR) ContactUS Communications Employee Review

4.0

Oct 20, 2015

Customer service representative (csr)

Recommend

CEO approval

Business outlook

Pros

Fun people to be around most days. Work is easy enough. Paid decent for the job performed. Middle management is friendly. Break room facilities improved recently, are quite nice now. Appreciate the areas where we can interact with the products we're supporting. Has "events" such as costume day, cook outs, guests come try and push their products, etc.

Cons

Parking is miserable. It tends to run slightly cold in the building. Different accounts have different atmospheres. One specifically seems to be full of thieving and lying and drama. Upper management nowhere to be found. Favoritism exists. No consistency with attendance and termination procedures.

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5.0

May 7, 2025

Hr- representative

Recommend

CEO approval

Business outlook

Pros

Good work environment to work

Cons

None that I can think of

ContactUS Communications Response

Thank you for taking the time to share your feedback with us on Glassdoor. We genuinely appreciate your insights into both the positive aspects of your experience and areas where we can enhance our practices. Your input is invaluable as we continuously strive to create a positive and rewarding workplace for our employees.

3.0

Nov 15, 2025

Training manager

Recommend

CEO approval

Business outlook

Pros

The company really does promote from within to a point. If you have any college education, and are good with people, you can go far.

Cons

They will never directly admit it, but you can not get past a supervising roll without a college degree. You can essentially run a department for years, but when they officially fill the management role, they will hire outside the company for someone with any degree instead of the person who has the work experience. Without a diploma you will never get a salaried management position in this company. An associates degree in art history will get you further than 20 years experience in customer service.

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Jobs at ContactUS Communications

Inbound Customer Care Agent

Customer Support Agent (Onsite PA)

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ContactUS Communications

Vastly Different Experiences - Customer Service Representative (CSR) ContactUS Communications Employee Review

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