Does ContactUS Communications pay their employees well?

According to anonymously submitted Glassdoor reviews, ContactUS Communications employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at ContactUS Communications. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at ContactUS Communications?

51% of ContactUS Communications employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ContactUS Communications 3.2 out of 5 for work life balance, 3.0 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at ContactUS Communications?

Customer Service Representative (57) , Customer Service Representative (CSR) (21) , Call Center Representative (3) , Operations Supervisor (3) , Sales Associate (3) , Supervisor (3) , Account Manager (2) , Client Operations Manager (2) , Customer Service (2) , Customer Service Agent (2) , Leadership (2) , Recruiter (2) , Sales Representative (2) , Training Specialist (2)

What are the pros of working at ContactUS Communications according to real employee reviews?

"Pay, work from home is convenient." ((in 9 reviews)); "great coworkers" ((in 6 reviews)); "Fun people to be around most days." ((in 4 reviews)); "The company as a whole has a great leadership team and makes an effort to make sure that if they see someone struggling to help as best able." ((in 4 reviews)); "Cool Incentives" ((in 3 reviews))

What are the cons of working at ContactUS Communications according to real employee reviews?

"completely disorganized ,poor training, never seen an actual paystub" ((in 10 reviews)); "Favoritism to the extent if one person on your project has their own unspoken opinion of you, and you do a better job than them, you'll be fired or removed from your project without warning." ((in 8 reviews)); "I have never had so many issues with pay, untruthful and disrespectful supervisors." ((in 4 reviews)); "Their manager doesn't seem know what she is doing." ((in 3 reviews)); "They do not give you any bonuses" ((in 3 reviews))

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ContactUS Communications

ContactUS Communications reviews

Super Stressful, Training? "Forget About It!" - Customer Service Representative ContactUS Communications Employee Review

2.0

Jun 4, 2021

Customer service representative

Recommend

CEO approval

Business outlook

Pros

Great coworkers, can work from home, ok pay.

Cons

Training is seriously lacking. One week of reading from a computer screen, then "nesting" i.e. cold calling with no preparedness for real life calls - keep customers waiting while supervisors are of very little help. Most Supervisors are too busy reminding everybody that they are Supervisors instead of offering genuine assistance.

Explore other reviews about ContactUS Communications

5.0

May 7, 2025

Hr- representative

Recommend

CEO approval

Business outlook

Pros

Good work environment to work

Cons

None that I can think of

ContactUS Communications Response

Thank you for taking the time to share your feedback with us on Glassdoor. We genuinely appreciate your insights into both the positive aspects of your experience and areas where we can enhance our practices. Your input is invaluable as we continuously strive to create a positive and rewarding workplace for our employees.

3.0

Nov 15, 2025

Training manager

Recommend

CEO approval

Business outlook

Pros

The company really does promote from within to a point. If you have any college education, and are good with people, you can go far.

Cons

They will never directly admit it, but you can not get past a supervising roll without a college degree. You can essentially run a department for years, but when they officially fill the management role, they will hire outside the company for someone with any degree instead of the person who has the work experience. Without a diploma you will never get a salaried management position in this company. An associates degree in art history will get you further than 20 years experience in customer service.

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Jobs at ContactUS Communications

Inbound Customer Care Agent

Customer Support Agent (Onsite PA)

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ContactUS Communications

Super Stressful, Training? "Forget About It!" - Customer Service Representative ContactUS Communications Employee Review

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