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ContactUS Communications

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Customer Service Representative - Anonymous employee ContactUS Communications Employee Review

2.0
Oct 10, 2019
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Co-workers, Fast and easy hiring process.

Cons

Inconsistent, misleading information, unfulfilled promises, job details given in interview when hired including pay and schedule were not accurate, last minute changes, unprofessional management, inadequate time allowed to properly document calls, technical issues not addressed such as protecting customers payment information, extremely high turnover rate, employees are undervalued and underpaid, no bonuses or client discounts, and minimal pay for the demand and stress of the position in addition to a constant fear of being terminated for any reason at any given time. A hard working, dedicated, and dependable employee can be replaced at any moment with someone else regardless of experience, criminal record, drug test and attendance as long as someone is there to fill the spot it doesn’t seem to matter.

Explore other reviews about ContactUS Communications

5.0
May 7, 2025
Recommend
CEO approval
Business outlook

Pros

Good work environment to work

Cons

None that I can think of

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ContactUS Communications Response
1y
Thank you for taking the time to share your feedback with us on Glassdoor. We genuinely appreciate your insights into both the positive aspects of your experience and areas where we can enhance our practices. Your input is invaluable as we continuously strive to create a positive and rewarding workplace for our employees.
3.0
Nov 15, 2025
Recommend
CEO approval
Business outlook

Pros

The company really does promote from within to a point. If you have any college education, and are good with people, you can go far.

Cons

They will never directly admit it, but you can not get past a supervising roll without a college degree. You can essentially run a department for years, but when they officially fill the management role, they will hire outside the company for someone with any degree instead of the person who has the work experience. Without a diploma you will never get a salaried management position in this company. An associates degree in art history will get you further than 20 years experience in customer service.

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