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      ContactUS Communications

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      ContactUS Communications reviews

      CSR - Customer Service Representative (CSR) ContactUS Communications Employee Review

      4.0
      Oct 4, 2016
      Customer service representative (csr)
      Recommend
      CEO approval
      Business outlook

      Pros

      This company seems to be fantastic with working with it's employees. The training has been exceptional. The hiring process was relatively easy.

      Cons

      Benefit program is not the greatest

      avatar
      ContactUS Communications Response
      9y
      Thanks for the feedback! Over the past year we have been making training & development a top priority and I'm glad to hear it's been beneficial. We aren't always perfect, so we welcome feedback around ways you think something can be improved. Who better to share that knowledge than those employees who have gone through the process?! We are currently working to review all benefits, go to market to make sure what we provide our employees are competitive and the best the market has to offer in our industry. I promise we are working to improve those. Thanks again for the feedback and please keep it coming! We're so glad to have you on the team.

      Explore other reviews about ContactUS Communications

      5.0
      May 7, 2025
      Hr- representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Good work environment to work

      Cons

      None that I can think of

      avatar
      ContactUS Communications Response
      1y
      Thank you for taking the time to share your feedback with us on Glassdoor. We genuinely appreciate your insights into both the positive aspects of your experience and areas where we can enhance our practices. Your input is invaluable as we continuously strive to create a positive and rewarding workplace for our employees.
      3.0
      Nov 15, 2025
      Training manager
      Recommend
      CEO approval
      Business outlook

      Pros

      The company really does promote from within to a point. If you have any college education, and are good with people, you can go far.

      Cons

      They will never directly admit it, but you can not get past a supervising roll without a college degree. You can essentially run a department for years, but when they officially fill the management role, they will hire outside the company for someone with any degree instead of the person who has the work experience. Without a diploma you will never get a salaried management position in this company. An associates degree in art history will get you further than 20 years experience in customer service.

      1
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